CONTACT US

If you would like to contact Beautifully Authentic, and discuss your sensitive skin, or ask specific questions about our products, there are a few avenues:

  • You can complete the form below.
  • You can email info@beautifullyauthentic.com.au
  • You can also DM or WhatsApp through our Instagram page
  • You can call 0451 701 134

General Questions About Beautifully Authentic Products:

FAQ's

What makes Beautifully Authentic Bars so different to other bars available by other companies?

Great question! Beautifully Authentic bars are purely certified organic plant oils, butters, botanicals and wax. Nothing else.

You do not need to activate them in water, they come ready to use.

They do not contain water, coconut, alcohol, fragrances, nasty toxins, any synthetics, nor do they contain any additives to give it a certain colour or glide or make it harder.

Every ingredient is beneficial for your skin, the bars are just naturally amazing and your skin becomes a little bit addicted to feeling so wonderfully moisturised and hydrated.

How do you use the moisturiser bars?

After a shower/ bath/ cleanse, leave your skin slightly damp, then melt the bar in your hands by turning it over in your hands.

Once you have the desired amount of oils in your hand, tap on to your skin, then massage in with circular motions to encourage absorption, stimulate circulation, and tone your muscles under your skin.

Do this slowly and mindfully, and take deep breathes. This will make you drift off to another dimension for a couple of moments of absolute bliss.

How do you store the concentrated moisturising lotion bars?

You can store them in our purpose made Eco- Resin Moisturiser Storage Box, to keep it safe from dust and moisture in the air, and any other contamination.

The best temperature to keep them stored in is below room temperature, so around 15 degrees Celcius.

Ensure that you only use them with clean hands and keep them away from potential contamination, such as other products or dust/ dirt.

In the warmer months, it is best to store the bars in the fridge, so that they do not soften, as too much oil may come onto your skin when you use it, and the actives will be less active, and the natural vitamin C will deteriorate. Keeping it in the fridge will also ensure the quality will not deteriorate, the bar will remain hard, and it will also feel soothing when gliding on your skin in those warm months.

How long do the moisturiser bars last?

Our bars last for a long time, depending on how often you use it, how much of it you use, and how much of your body yyou use it on.

For example, the Deluxe Bar on one persons whole body every day may last 2-3 months, but using on hands only will last for around a year. An Opulent, Queen or Royal Concentrated Moisturising Lotion Bar being used just on the face will last anything from 3 months to over a year, depending how much oils you like to use on your face.

Payment Questions

How can I pay?

You can pay by card, PayPal, After Pay, Shop, ZipPay, Google Pay and Apply Pay.

Do you offer subscriptions on products?

Yes we do!

You can choose how often you would like your products, and you can choose to either pick up or have delivered. This can be accessed in your store account.

There is a minimum of 3 subscriptions before you can cancel. But you can pause if it is coming up to delivery day and you still have lots of product left.

Shipping Questions

How will my products be shipped?

Australian residential and business addresses will be shipped by Express Post with Australia Post. Tracking is naturally included, no signature is required. Make sure you have a safe place to leave your package if you can not be there when it arrives, as Beautifully Authentic has no control over orders once they have left the store.

If you are outside of Australia, shipping will be organized through Sendle.

Please refer to the Shipping Policy.

Returns Questions

Can I get a refund if I change my mind?

Short answer: No, I'm sorry.

If you are unsure if you will get on with the products, please contact us to discuss your concerns.

We offer travel sized Concentrated Moistursing Lotion Bars so that you can try before you invest in a larger bar.

Please refer to our Refunds policy for more information.

If you have any other burning questions, please feel free to contact us via the form below, or by email info@beautifullyauthentic.com.au

Contact form